Customer Satisfaction Is The Precondition For All Next Successes.
For This Purpose And For Optimized Operation Toward Customer-Centrism Of The Plan For Division Of Regions Has Been Put Into Effect. This Project Has Been Developed Aiming At Creation Of Sense Of Being Distinguished And Respecting The Customers And Achievement Of More Trust By Customers And Benefiting From Great Services By The Customers.
In Order To Provide Useful Services Of The Highest Quality, Technical Experts Of This Unit Constantly Undergo Scientific, Applicable And Technical Training As Well. The Quality Of Their Performance For Serving The Customers Is Evaluated For Supervision And Control Of Central System Of After-Sale Services.
Details Of Activities
- Startup And Delivery
- Repair And Maintenance
- Repair Services
- Conclusion Of Contract For Service And Maintenance
- Providing The Services In Sale And Supply Of Spare-Parts Of Equipment
Startup And Delivery Of Equipment
Repair And Maintenance
At Today’s Competitive Market, One Of The Most Effective Elements To Choose And Purchase A Product Is A Valid Guarantee. Nowadays, Guarantee Is Not Only A Tag Or An Advertising Motto.The Customers Are Fully Aware Of Their Rights More Than Ever. Thus Supplying Companies Consider The Guarantee As A Competitive Means And In Order To Maintain And Promote Their Share At Market, They Spare No Effort To Promote The Quality Of Their Services.
Guarantee Of The Condensed Air Products Will Be According To Routine Sale Contract Given As 18 Months As Of Date Of Delivery Of Goods To Customers Or One Year After Startup Of The Equipment And/Or 1000 Working Hours Each Proceeds. During The Guarantee Period, After-Sale Services Unit Is Obligated To Provide Timely Services And To Remove Probable Defects Of Equipment And Timely Delivery Of Goods In Form Of Guarantee.
Support Guarantee For After-Sale Services Is For Ten Years.
After-Sale Services Unit Will Be With Customers During Guarantee And Warrantee Period. It Tries Utmost To Induce The Sense Of Trust To Customers Through Proper Responding Method And Follow Up Of The Case Repeatedly Through The End As Requested By Customers. Dispatch Of Experts, Troubleshooting And Removing Technical Defects, Supply Of Consuming And Spare-Parts And Technical Consultation If Needed Are Among The Measures Taken To Materialize The Demands Of Customers.
One Of The Suggestive Services Of This Unit Is Periodic Service Contract That Informs The Customers Of The Advantages Of This Contract At Different Stages By Different Sale And After-Sale Services.
In Case Of Inclination Of Customers, Duration Of Contract And Contractual Conditions Will Be Changed.
At The Request Of Customers, The Said Contract May Be Concluded Periodically Every Two, Three Or Four Months.
Training Of Employer: Presenting The Required Information To Operator Personnel For Optimized Operation Of Equipment And Urgent Recommendations For Prevention Of Damage Of Equipment
Referral To The Site Of The Factory Every Thirty Days And Inspection Of The Said Equipment And Repair And Service Of The Said Equipment If Needed
In Case The Equipment Halts And Production Line At The Factory Is Disturbed Due To Accidental And Unexpected Problem, Immediate Referral Will Be Made Through The Contact Of The Employer With The Contractor Beyond The Periodic Plan As Extra Service In Return For Cost.
Presenting Report On Work And Details Of Repairs Made Per Each Shift For Information Of The Employer With Function Of Compressors.
Presenting The List Of Required Parts And Accessories For Probable Repairs And Introducing Newly Produced Equipment
Replacement Of Filters And Consuming Tools As Per Timetable.
Replacement Of Worn-Out And Defective Parts If The Spare-Part Is Available At The Factory Of Customers.
Removing Oil Leaks And Air Leakages
Examination Of Electrical Panel And Check Of Control Circuits, Power And Periodic Inspection Of Terminals And Ampere Of Electrometer
Complete Test Of Equipment After Performing All Operations
The necessity for providing the services in centrifugal compressor to support customers, resulted in establishing after-sale services team with the exclusive representation from Hanwha Techwin (Samsung) Company at 2002 .
As the market of centrifugal compressors in different industries developed and number of customers increased, the necessity for development and promotion of after-sale services team became tangible more than ever. Presently, benefiting from skilful and experienced experts in electrical, mechanical and instrumentation fields all services are provided without attendance of foreign experts and by the personnel of Havayar .
- Exclusive representation of sale of parts and providing after-sale services in Middle East region (Authorized Maintenance Center)
- Procurement and import of all original spare-parts
- Enjoyment of the largest warehouse for spare-parts of Samsung centrifuged compressors in the Middle East
- Startup of compressors
- Providing technical consultation with respect to installation and inspection of installation process
- Major overhauls
- Periodic services
- Periodic inspections
- Specialized training in the field of operation, service, maintenance and repairs
- Startup of 3 Utility compressors, phases 17 and 18 of South Pars
- Startup of 12 compressors of Fajr 2 Petrochemistry air separation unit (Three sets of nitrogen and 9 sets of air)
- Startup of 9 utility compressors of Arvand Petrochemistry (three sets of Nitrogen and 6 sets of air)
- Startup of two compressors of Ab Niroo Petrochemistry
- Commissioning one nitrogen compressor of Esfahan Steel Company
- Startup of six air compressors at Tehran Oil Refinery
- Major overhauls of two compressors of Ab Niroo Company
- Major overhauls of 12 compressors of Fajr 2 Company